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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth Knapp

January 16, 2026

5  out of  5
rating by Elizabeth Knapp
"Chris Knapp is an outstanding State Farm agent. He is always incredibly responsive and consistently looks for ways to save me both time and money. What really sets Chris apart is that he takes a personal interest in his customers...something that feels rare these days. Instead of just sending you to an 800 number, he makes himself available and actually helps resolve issues. I truly appreciate his hands-on approach and would strongly recommend him to anyone looking for an insurance agent who genuinely cares!"
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Julia Gomulka

November 21, 2025

5  out of  5
rating by Julia Gomulka
"This team provides fantastic support with any inquires I have regarding coverage and my policy. Wanted to shout out Edward who was very helpful with updating some information on my account and answering my questions! Thank you!"
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dilip kumar

November 21, 2025

5  out of  5
rating by dilip kumar
"Best and competitive prices for the home n auto insurance.. They are just one call away for anything and everything, be it adding new stuff, claims or what not"
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Michael Lacey

November 20, 2025

5  out of  5
rating by Michael Lacey
"Chris and his team helped with my rental property and home insurance and the process was so easy. Start to finish. He communicates quickly and efficiently through email which is great for my busy schedule. I highly recommend him!"
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Em Quillinan

November 20, 2025

5  out of  5
rating by Em Quillinan
"Chris Knapp has been fantastic. He was quick in providing a quote for Homeowner's Insurance during my loan approval process but even more importantly, he helped me get my claim approved. We were having trouble communicating with the adjuster/claim rep on our own and when we finally looped Chris in, the claim was re-reviewed and approved. Thank you Chris!"
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Mason Dupasquier

November 18, 2025

5  out of  5
rating by Mason Dupasquier
"Ed Valdez has been my insurance agent through State Farm, and he has been amazing. Always there to pick up the phone and answers any questions I have, and periodically checks in if I have any changes in my insurance plan! Would highly recommend the while agency"
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Linda Hulsizer

November 18, 2025

5  out of  5
rating by Linda Hulsizer
"I switched home and auto from another carrier and selected State Farm as my carrier. It was the best decision I made. Chris Knapp and Edward Valdez have been very helpful to me, they are always available to answer questions, and they explain in terms I can understand. I recently received a notice about my home policy that resulted in an adjustment of my premium and a refund to me. I'm so happy I switched to State Farm. The agents are very knowledgeable, take time to speak with me, answer my questions, and are friendly. They are very close to my home which I like, and they are always available. Thank you Chris and Ed."
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Mary Trevino

November 18, 2025

5  out of  5
rating by Mary Trevino
"Chris & Ed have helped us out so much in finding the right insurance for our car & home & also life insurance. So happy with the service they are providing. They are so nice & easy to talk to, they explained any questions we had without hesitation. Have been happy with this insurance."
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Andy Rivers

October 9, 2025

5  out of  5
rating by Andy Rivers
"My wife and I have been using State Farm and have had Chirs as our agent for over 10 years. We have always appreciated Chris, his expertise and his ability to quickly take care of all our insurance needs. Keep up the good work, Chris!"
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Chandra Gravit

August 14, 2025

5  out of  5
rating by Chandra Gravit
"My husband and I have been using State Farm Insurance for almost 30 years. We have been with Chris for almost ten of those years. During that time, we have had multiple claims, questions, and life changes. State Farm has always been there for us; taking care of the challenges seamlessly and providing a high level of knowledge and professionalism. Chris and his team are very easy to work with and are always there for us."
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david grosshauser

August 12, 2025

5  out of  5
rating by david grosshauser
"Chris and his team are wonderful to work with in times of need and are great with comicating with you."
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Michael Valente

April 18, 2025

5  out of  5
rating by Michael Valente
""Had a great experience working with Kevin on my rental insurance. He was fast, responsive, and very professional. Highly recommend!""
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Tianna

March 17, 2025

5  out of  5
rating by Tianna
"Very thorough and thoughtful about your current and potential needs! Would recommend."
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Jacquie Cobb

March 11, 2025

5  out of  5
rating by Jacquie Cobb
"Chris has been my agent for years; he is always extremely helpful and very responsive. Highly recommend!"
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Ahmad Aljundi

March 5, 2025

5  out of  5
rating by Ahmad Aljundi
"Edward Valdez giving a great service"
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Dhinakar Baskaran

February 26, 2025

5  out of  5
rating by Dhinakar Baskaran
"Chris Knapp from State Farm is great to work with. Very responsive, quick and easy. Excellent customer service."
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Rosaura Carazo Bradford

February 21, 2025

5  out of  5
rating by Rosaura Carazo Bradford
"Edward Valdez helped us out to get our insurance car’s done. Also explained in an easily and detailed way all the benefits of everything. Not only a vendor but a consultant that truly cares for his customer’s needs. 100% satisfied with his professionalism and good disposal."
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Chirag Patel

February 19, 2025

5  out of  5
rating by Chirag Patel
"I had really great experience from chris Knapp state farm, i have got very quick and hassle free renters insurance. thank you kevin"
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David Serrano

February 19, 2025

5  out of  5
rating by David Serrano
"Chris is the best! Great communication, friendly, and highly knowledgeable."
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Eddie Kohley

February 19, 2025

5  out of  5
rating by Eddie Kohley
"Gave my family every thing we were looking for plus more, informed me in things I never knew existed and stayed on top of all my questions and concerns from start to finish. Highly recommend."
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Aaron Johnson

February 13, 2025

5  out of  5
rating by Aaron Johnson
"I had a great experience getting renter’s insurance through Chris Knapp State Farm. The process was quick, easy, and hassle-free. The team was very professional, answered all my questions, and made sure I had the right coverage for my needs. Their customer service was top-notch, and I felt confident in my decision. Highly recommend Chris Knapp State Farm for anyone looking for reliable insurance and great service!"
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Alexander Rivera

January 31, 2025

5  out of  5
rating by Alexander Rivera
"Great people, great team. Definitely recommend if you have questions about insurance"
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Alexis Rivera

January 31, 2025

5  out of  5
rating by Alexis Rivera
"I was able to get my autos, home and life insurance bundled together and was able to get more coverage for less money. Thanks Eddy and Chris."
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Chris Rivera

January 31, 2025

5  out of  5
rating by Chris Rivera
"Chris’s team help me with my policies and showed me the best coverages that I needed to protect my assets."
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christina roenna

December 24, 2024

5  out of  5
rating by christina roenna
"Chris Knapp has been a pleasure to work with for the few claims I have had between my home and auto. He is very responsive to emails or calls and makes adding/removing vehicles to my policy a breeze. I have been with state farm since 1989 and when I moved to the fox valley area in 2001 I needed a local agent. I found the 1103 Main St office in St Charles and have been a loyal customer ever since. Always easy to get answers to my questions and make things go smoothly. I would highly recommend Chris and his team!"